Audience Services Manager

August 19, 2021

Overview: The Audience Services Manager is responsible for providing excellent customer service to The Wilma Theater’s guests, creating a safe accessible space, and generating group sales. 

Supervisor: Box Office Manager 

Status: Part time

Duties Include:

  • Acting as House Manager for performances, including fielding customer responses, questions, and concerns while coordinating with production staff and stage management; 
  • Setting up the lobby for performances: Checking bathroom for inventory and cleanliness, monitoring coat rack and listening devices, assisting with ADA seating, being on call for de-escalation issues;
  • Generating or managing performance reports for staff;    
  • Maintaining and troubleshooting ticket scanners;
  • Training Assistant House Management and Ushers for main stage, rental performances, and special events as needed;
  • Participating in de-escalation and first aid training;
  • Generating and managing  group sales; responsible for meeting group sales goals;
  • Assisting with Box Office ticket sales by phone, mail, and in person, and with Tessitura Database entry and up-keep; and 
  • Assisting Marketing Department with outreach initiatives by phone, mail, and email. Assisting Marketing Departments with other tasks as assigned.

Hours: 35 hours a week during shows, 15 hours a week in between shows.

Pay: $17/hour

Qualifications:

  • Demonstrate a commitment to Equity, Diversity, and Inclusion;
  • Well-organized, with an attention to detail;
  • Ability to provide positive, joyful customer service to patrons of all experiences and backgrounds; and
  • Experience with ticketing/CRM software, ideally Tessitura.

Apply: To apply for this position, please e-mail your resume to tickets@wilmatheater.org.