Job Postings

Tessitura Training and Support Manager

The Philadelphia Regional Arts Consortium, a program administered through The Wilma Theater, seeks a full-time Training & Support Manager to join our Consortium IT staff, supporting a growing network of 14 member organizations mostly in the Philadelphia region.  Reporting to the Consortium Manager, the Training & Support Manager is part of a three full-time member technical team managing three part-time Support Associates. Primary duties include application support and training for users, first responder to all system down issues outside of business hours, interfacing with hosting provider, maintaining the shared ticketing website, consultation services with member organizations for setup and business practices functionality, as well as other responsibilities.  Must be detail-oriented and have strong communication and writing skills.  Must be proficient in Microsoft Office suite and comfortable with computer systems in general.  Experience with box office and fundraising systems essential; existing Tessitura experience essential.   Salary: low 40s.

Please send cover letter and resume, along with references and salary requirements, to Beth Dietzler, Consortium Manager, at Beth@artsphilly.org.  No phone calls please.

Tessitura Training and Support Manager

  • Provide Tessitura application support for 200+ users by leading a team of three Support Associates in daily ticket triaging, issue resolution and documentation, ongoing skill development, and evaluation of customer service
  • Develop and Conduct training programs related to Tessitura for users within a consortium of 12+ area theatres and arts organizations all with users at various skill levels and needs
  • Identify “Power Users” at each organization and empower them to lead, train, and support their own teams
  • Evaluate and identify training needs/opportunities and develop/execute individualized training plans for each member organization annually
  • Write and maintain documentation and manage community knowledgebase
  • Develop and present B2B software demos to potential clients (arts organizations)
  • Oversee/execute training during implementation of new organizations
  • Manage projects related to implementation of training initiatives, documentation systems, user community sites, shared ticketing paths, custom functionality and other projects as assigned
  • Ensure data integrity by working with DBA to teach and regulate rigorous Data Management Standards
  • Lead annual Check-In Meetings with each organization
  • Participate in various committees – Operations, Project Team, Strategic Planning (as needed)
  • Familiarity with Tessitura Software required
  • Familiarity with HTML and/or SQL a plus

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The Wilma Theater is an equal opportunity employer. Unless otherwise noted, send inquiries and applications to:

MAIL: 265 S. Broad Street, Philadelphia, PA 19107