Group Sales FAQ

Please email Group Sales at groupsales@wilmatheater.org with more question or to reserve group tickets.

How many people qualify as a “group”?
You must have 10 or more people to qualify as a group.

What is the discount for groups?
Groups of 10 or more enjoy discounted rates of $30 per ticket for weekday performances (Tuesday-Thursday) and $40 per ticket for weekend performances (Friday-Sunday). School groups enjoy discounted rates of $12 per ticket for all performances (more info here). Group discounts are not available for opening nights.

How can I purchase discounted tickets for my group?
To initiate a group order, you have two options. If you have a school group or a larger group, please email.

1. Online: Add 10 or more tickets to your shopping cart and the discount will be automatically applied.
2. Email: Send a message to groupsales@wilmatheater.org with your group size and performance preference(s), and we will send you a quote and invoice.

Is there a deposit required to reserve group tickets?
For groups of 50 or more, a 50% non-refundable deposit is due six weeks prior to the performance.

When is the full balance due?
The full balance is due two weeks prior to the performance (or the first performance in the order, if there are multiple). Failure to pay the deposit or balance on time may result in the cancellation of your order.

What if I am unable to pay the deposit or balance by the due date?
If your payment will not be received by the due date listed on your invoice, please notify groupsales@wilmatheater.org to avoid the cancellation of your order.

If my group size changes, can I receive a refund for unused tickets?
No. Group tickets are non-refundable and non-exchangeable. You can adjust your ticket count any time prior to payment, after which all sales are final.

How do I pay for my group tickets?
Accepted forms of payment include credit card (over the phone or in person), check (made out to Wilma Theater), and cash (paid in person).

How will my group receive its tickets?
The group leader/contact is responsible for distributing tickets to group members. Once full payment is received, group tickets can either be:

1. Emailed to the group leader to be distributed to individual group members in advance.
2. Held at the box office for will call. The group leader (or a designated ticket distributor) must pick up all tickets at least 45 minutes prior to the performance and distribute them to group members in the Wilma lobby. The Wilma is not responsible for distributing individual tickets to group members.

When does my group need to arrive at the performance?
Group members should arrive 30 minutes prior to the start time of the show. Performances begin promptly at the posted start times. Group members who arrive late will be seated at an appropriate time during the show, according to the discretion of the House Manager.