Frequently Asked Questions about Streaming

Streaming at Watch Wilma – Frequently Asked Questions

Below are a few of our most common questions.
For more questions and answers: Search the help center here.

WHERE DO I PURCHASE A STREAMING TICKET OR PACKAGE?

Go to Watch Wilma here: https://wilmatheater.org/watch-wilma/
Select the production or package you’d like to see
You can watch trailers or see photos for free, then if you want to purchase, click RENT. Clicking takes you to another screen to choose your ticket type and enter payment information.You’ll purchase access and watch the performance through our platform, Watch Wilma, which is hosted by Vimeo OTT.

HOW DO I WATCH AND ON WHAT DEVICES?

You can stream via Watch Wilma on a computer, phone, tablet, or compatible TV. For the simplest experience, we recommend watching on a computer using an up-to-date web browser.

Have more questions? See our platform-specific help center here: https://watch.wilmatheater.org/help or contact the box office.

I BOUGHT A PRESALE TICKET OR PACKAGE – HOW DO I REDEEM IT?

To start watching on your phone or computer, please see the link to watch in your confirmation email. You can also refer to this page in the help center for specific questions on how to watch and redeem it.

DO I HAVE TO VIEW IT ALL AT ONCE?

No. You can pause the performance and return to it any time during the 48 hours after you’ve started watching it. Each streaming purchase is for 1 view.

WHAT SHOULD I DO IF I’M EXPERIENCING CONNECTION ISSUES?

Your video may need a minute to load. If it is not playing continuously, try pausing it and stepping away for a few minutes and then continuing the show once it’s had a chance to pre-load more of the performance. If you are experiencing connection issues, it may be related to your browser settings, internet bandwidth, or it’s a device-specific issue.

While we are not able to troubleshoot the performance of your specific hardware setup, we have a few recommendations that may help:

Pause the video to allow it to load more fully.

Make sure you have the most updated version of the browser you’re using.

Try switching to a completely different browser.

Restart your wifi.

Try watching on a different device.

WHAT IF I’M HAVING TROUBLE ACCESSING THE SHOW?

First, see the larger Help Center here: https://watch.wilmatheater.org/help

You can also contact our box office at tickets@wilmatheater.org or call 215.546.7824. If you are contacting us outside or box office hours we will return your call or email when we return.