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FAQ

Q: How do I make a ticket purchase?
Single ticket purchases may be made in person, by phone, or securely online. Tickets cannot be reserved without payment, which must be received at the time of purchase.

Season subscribers receive additional benefits. If you would like to purchase a season subscription package, click here or contact the Wilma box office.

Q: Do I get a discount for bringing a group?
Yes, groups of 10 or more receive a 20% discount for select dates and ticket prices. Further benefits include an additional complimentary ticket for groups over 25 people, flexible payment plans when you work with our Group Sales Coordinator, and a private reception space (depending on availability). Group reservations can be made by contacting the Box Office at 215-546-7824 or emailing groupsales@wilmatheater.org.

Q: What methods of payment do you accept?
The Wilma Theater accepts cash (in person at the box office only), personal check, VISA, MasterCard, Discover, and American Express. Please allow two weeks for processing when paying by personal check.

Q: What happens if a show is cancelled?
Performance cancellations due to inclement weather or other circumstances are very rare. Performances at the Wilma go on as scheduled unless the City of Philadelphia is closed by the Mayor’s Office. All other emergencies such as a Streets Department Snow Emergency do not affect Wilma performances, and shows will go on as scheduled.

Please note: The Wilma Theater will not offer refunds if a performance has taken place.

Q: What happens to our tickets if we are late?
Your tickets will not be resold if you are late for a show.To avoid disruption to the actors and audience, latecomers will be seated in available seats by the House Manager at the first appropriate interval, at the discretion of management. Doors to the Theater open 30 minutes before curtain time. Please plan to arrive in time to be seated. 

Q: How do I get my ideal seats?
Wilma donors and subscribers can email concierge@wilmatheater.org or call the box office at 215-546-7824 to reserve seats. Please make any requests 24 hours in advance.

Q: If I cannot attend my show, can I get a refund or exchange?
All sales are final, there are no refunds. Please do not let your tickets go unused — if you cannot attend a performance, contact the Box Office at (215) 546-7824 prior to your performance to donate your tickets. 

Subscribers may exchange their tickets up to 24 hour prior to curtain — all complimentary subscriber exchanges are governed by the policies as detailed in your Subscriber Handbook. 

Single tickets may be exchanged up to 24 hours prior to curtain for a $6 per ticket fee, plus any applicable upgrade charges.

Visit our Ticket Exchange Policy page for full details.

Q: What are the Box Office hours?
Performance Days:
Monday – Saturday 11:00am – 8:00pm
Sunday 11:00am – 3:00pm

Non-Performance Days:

Monday – Friday 11:00am – 6:00pm

Saturday & Sunday Closed

Q: What time should I arrive at the theater?
Come as early as you like to enjoy the Good Karma Cafe at the Wilma Theater. Alcoholic beverages are available one hour before the performance. The doors to the theater open a half hour prior to the performance time. If you need to pick up your tickets at Will Call, you are welcome to stop by early and avoid long lines closer to show time.

Q: Is the theater accessible?
The Wilma offers a variety of accessibility accommodations to better serve the community. 

For patrons who are deaf or hard of hearing, we offer Assistive Listening Devices, which can be borrowed from house management at coat check. We also offer captioned performances on specific dates for each show in the Wilma season. 

Patrons who are blind or have low-vision should contact the box office for individualized help picking and reserving seats.

For patrons with limited mobility, Wheelchair accessible seating is available in two seating areas. For your convenience, please reserve in advance through the Wilma Box Office. Please plan to arrive 30 minutes before curtain time to allow adequate time to be comfortably seated.

For any other special needs or additional information, the Box Office can be reached by calling 215-546-7824.

Q: Is the theater air conditioned?

Yes.

Q: Can I smoke inside the theater?

Smoking is not permitted anywhere inside the Wilma Theater.

Q: Can I take photographs or record the show?

Due to contract restrictions, the use of recording equipment or the taking of photographs is strictly prohibited at all performances. This includes, but is not limited to, cell phones with cameras, video cameras, and audio recording devices. 

Q: What is the running time of the show?

The running time of our productions vary by show. For specific information on your show, please visit the show page on our website and look for the running time or call our Box Office during normal business hours.

Q: How do I become a volunteer usher?

For information on our Volunteer Usher program, please call (215) 893-9456 ext. 122 or email volunteers@wilmatheater.org.